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Frequently Asked Questions

Hibajee FAQ — All your questions answered, right here

From registration to payments, bonuses, games, and security — everything you need to know about Hibajee, all in one place.

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Account & Registration

Questions and answers on registration, login, and account management.

Signing up with Hibajee takes just 2 to 3 minutes. Simply enter your name, mobile number, and email, set a password, and verify your email. That's it — your account is ready. Registration is completely free.

Each person is allowed only one Hibajee account. If multiple accounts are found under the same individual's name, all accounts may be suspended and balances forfeited. Play fair — stick to one account.

On the login page, click the "Forgot password?" link. Enter your registered email address or mobile number. A reset link will be sent to you within a few minutes. The link is valid for 15 minutes. If you run into any issues, reach out via live chat.

Yes, most details can be updated from your account settings. However, changing your name or date of birth may require identity verification. Changing your mobile number will require OTP verification.

KYC verification is required for withdrawals above a certain limit. Simply upload a photo of your National ID or passport. Verification is typically completed within 24–48 hours. KYC also makes your account more secure.

To close your account, contact us via live chat or email. Make sure to withdraw any available balance before closing. Self-exclusion and cooling-off options are also available for responsible gaming.

Yes, you must be 18 or older to register on Hibajee. For us, this isn't just a legal requirement — it's a moral responsibility. You will be required to verify your age during registration.
Payments & Transactions

Questions and answers on deposits, withdrawals, and payment methods.

At Hibajee, you can deposit and withdraw using bKash, Nagad, Rocket, and USDT (crypto). All methods are fast and secure. Mobile banking transactions are typically completed within 5–15 minutes.

The minimum deposit on Hibajee is just ৳100. However, to qualify for the welcome bonus, a minimum deposit of ৳500 is required. Deposit what you're comfortable with — no pressure.

Withdrawals to bKash, Nagad, and Rocket typically arrive within 5–15 minutes. During peak hours, it may take up to 1 hour. USDT withdrawals depend on blockchain confirmations — usually 10–30 minutes.

Hibajee does not charge any fees on deposits. However, mobile banking operators (bKash, Nagad, etc.) may deduct their own transfer fees — this is beyond our control.

The minimum withdrawal amount is ৳500. A daily withdrawal limit applies and varies depending on your account level. VIP members enjoy higher limits.

Deposits are usually credited to your account within a few minutes. If it's been more than 30 minutes, contact us via live chat with your transaction ID and we'll get it sorted quickly.

While KYC may not be required for smaller withdrawals, identity verification becomes mandatory once you exceed a certain limit. This is in place to protect your funds. Completing KYC in advance ensures there are no delays when you withdraw.

Common reasons for withdrawal rejection include: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact live chat to find out why your withdrawal was rejected and how to resolve it.
Bonuses & Promotions

Questions and answers about welcome bonuses, free spins, cashback, and referrals.

Make your first deposit after registering and a 100% Welcome Bonus will be credited to your account automatically. A minimum deposit of ৳500 is required to qualify. You'll also receive 50 free spins. No promo code needed.

Wagering refers to how many times you need to bet your bonus amount before it can be converted to withdrawable cash. For example, a 20x wagering requirement on a BDT 100 bonus means you need to place BDT 2,000 in bets. You can track your wagering progress in your account.

Winnings from free spins are first credited to your bonus balance. Once you meet the specified wagering requirement (typically 30x), they are converted to your cash balance and become withdrawable. Free spins are valid for 7 days.

Log in to your account and find your referral link or code under the "Refer" section. If a friend registers using your link and makes their first deposit, you'll receive a ৳500 referral bonus.

Weekly cashback is credited to eligible accounts every Monday at midnight. The cashback amount is 10% of the net losses from the previous week. The wagering requirement on cashback bonuses is just 1x.

Generally, only one bonus can be active at a time. However, cashback and referral bonuses work independently. To claim a new bonus, you'll need to either complete the wagering requirement on your active bonus or cancel it.

Absolutely. When making a deposit, simply select the "Deposit without bonus" option. Many experienced players prefer this to avoid wagering requirements — and you'll be able to withdraw your funds at any time without restrictions.
Games & Casino

FAQs on slots, Live Casino, and games.

Hibajee offers 500+ games — slots, Live Casino, table games, lottery, and much more. You'll find titles from the world's top providers, including Pragmatic Play, Evolution Gaming, Habanero, and Spribe.

Yes, all games on Hibajee use Random Number Generator (RNG) technology and are certified by independent third parties. Live Casino games are streamed in real time with live dealers.

Yes, most slot games can be played for free in demo mode. Many games are even available in demo without logging in. It's a great way to understand how a game works before betting real money.

If you get disconnected, your game session is saved on the server. In most cases, logging back in will resume the game exactly where you left off. If a bet was already being processed, its result will be recorded.

Yes, Hibajee offers several crash games, including Aviator by Spribe. These games are fully provably fair — meaning every result can be independently verified.
Security & Privacy

Questions and answers on account security and personal data protection.

Yes, Hibajee uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read.

Go to your account settings and open the "Security" section. You'll find the "Two-Factor Authentication" option there. Once enabled, an OTP will be sent to your mobile every time you log in from a new device.

If a suspicious login attempt is detected, you'll immediately receive an email and SMS alert. After five incorrect password attempts, your account will be temporarily locked. If anything seems off, change your password right away and let us know.

Yes, Hibajee operates under an international gaming licence. We follow responsible gaming policies and adhere to GamCare guidelines. Your funds and personal information are always protected.

Always go directly to hibajee-jit.com Go directly to the address. Never log in by clicking a link. No Hibajee staff member will ever ask for your password via SMS or email — if someone does, it's a scam.
Sports Betting

Questions and answers on cricket, football, and other Sports Betting.

At Hibajee, you can bet on 20+ sports including cricket, football, tennis, basketball, and kabaddi. Cricket and football are the most popular choices among Bangladeshi players. In-play betting is also available for live matches.

Live betting means placing bets in real time while a match is in progress. Odds change from moment to moment. You can even bet ball-by-ball on matches like Bangladesh vs. India. It's a far more thrilling experience.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" feature is available on selected matches — allowing you to secure a portion of your winnings before the match ends.

If a match is abandoned, cancelled, or postponed, your stake is generally refunded in full. This applies to single-match bets. Different rules may apply for parlays involving multiple bets.
Mobile App

Questions and answers on downloading and using the Android and iOS apps.

The Hibajee app is available on our App Page Download from there. The Android APK can be downloaded directly. iOS users can download it from the App Store. The app is completely free.

The app uses the same account and balance. However, it also offers biometric login, push notifications, and mobile-exclusive bonuses. The interface is much smoother on mobile.

To install the APK on Android, you'll need to allow installation from unknown sources. Go to Settings › Security › Unknown Sources and enable it. Then open the APK file. If you have any trouble, contact us via live chat.

The Hibajee app can be run in data-saving mode. However, Live Casino and sports streaming require a stable connection. For regular gaming, a 3G connection delivers a great experience.
Need more help?

Contact Hibajee Support

If you can't find your answer in the FAQ, our support team is always ready to help. Reach us directly in Bangla.

Live Chat
Instant responses in Bengali, 24/7. Average response time: 2 minutes.
Email Support
support@hibajee-jit.com — Response within 24 hours.
Help Center
Detailed guides and video tutorials.
Callback Service
Log in to your account to request a callback.
Detailed Guide
The Hibajee Help Centre has step-by-step guides on how to deposit, use bonuses, and play games — all in Bengali.
View Guide →
Reviews & Ratings
See what other Hibajee members are saying — read honest reviews and share your own experience.
Read Reviews →
Latest Promotions
Be the first to know about new bonus offers and promotions. Don't miss limited-time deals — something new every week.
View Offers →
Quick Tips

Top 6 tips for new Hibajee members

Knowing these essentials as a new member will make your experience much smoother from the start.

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Complete KYC in Advance
Complete your identity verification right after registering. This way, there'll be no delays when you're ready to withdraw.
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Read Bonus Terms
Always check the wagering requirements and expiry terms before claiming a bonus — knowing the conditions upfront will save you any disappointment.
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Download the App
Get exclusive bonuses and push notifications on the mobile app. Install it once and you're all set.
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Set a Budget
Set a budget before you play. Use deposit limits to keep your spending in check — and always game responsibly.
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Keep 2FA Enabled
Enable two-factor authentication. It protects your account from being hacked.
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Try Demo
Try new games in demo mode before playing with real money — it's a free and easy way to learn the ropes.
Still have questions?

Get started today — we've got you covered

Register on Hibajee and reach out to our 24/7 Bangla support team whenever you need help. You're not alone.

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