Last Updated: January 1, 2026 | Version: 3.2
Introduction: This Privacy Policy provides a full overview of how Hibajee handles the personal data of its platform users. By creating an account on Hibajee, you agree to this policy. For any questions, please contact our Help Centre.
1What types of information do we collect?
Hibajee collects different types of data at different stages. The sole purpose of data collection is to provide you with the best and safest experience. Below is a detailed breakdown of what is collected and when.
a) Information collected at registration
- Full name (Bengali or English)
- Email address
- Mobile number
- Address & city
- Date of birth (for age verification)
- National ID Number (for KYC)
b) Information collected automatically during use
- IP address and device information
- Browser type and operating system
- Login time, session data
- Gaming Activity & Betting History
- Transaction date, time, and amount
Important: Hibajee never stores your password in plain text. Passwords are always encrypted using SHA-256 hashing.
2How is your information used?
Hibajee uses your information solely for defined purposes. No data is ever used beyond its intended scope without your consent.
Identity Verification
To verify your age and identity, and to prevent fraudulent accounts.
Service Operations
To smoothly process deposits, withdrawals, and gaming services.
Important Notice
To send transaction confirmations, security alerts, and promotional updates.
Fraud Prevention
To detect suspicious activity and keep your account secure.
Service Improvement
To analyse user experience and improve the platform.
Hibajee never uses your data for marketing research, sale to data brokers, or irrelevant advertising.
3How long does Hibajee retain your data?
Hibajee does not store any data indefinitely. A specific retention period is defined for each category of information.
| Data Type |
Retention Period |
Reason |
Can it be deleted? |
| Account information |
For the Duration of the Account |
Service Delivery |
Yes |
| Transaction History |
7 years |
Legal obligation |
No |
| KYC Documents |
5 years |
Regulatory requirement |
No |
| Support Chat |
2 years |
Service improvement |
Yes |
| Cookie Data |
30–365 days |
Browsing Experience |
Yes |
| Log Files |
90 Days |
Security Monitoring |
No |
Upon an account closure request, all personal data will be deleted within 30 days, except where retention is required by law.
4Who is your information shared with?
Hibajee and your data with third parties Never sold — This is our most fundamental commitment. However, in limited circumstances, data may be shared with trusted partners solely to deliver our services.
Information is shared in the following cases:
- Payment Processor: To process transactions with bKash, Nagad, and Rocket only.
- Game Provider: Licensed game providers including Evolution Gaming — for game operation purposes only.
- KYC Verification Provider: Registered identity verification service — for age and identity confirmation only.
- Legal authorities: Under a lawful order from a court or regulatory authority.
Data is not shared in the following cases:
- Advertising agencies or marketing companies
- Data Brokers or Information Resellers
- Unrelated third-party companies
- Other gaming platforms or competitors
Our Commitment: Every third party working with Hibajee is contractually bound to uphold our privacy standards. They receive only the data strictly necessary for their specific role.
5Cookie Policy
Cookies are small text files stored in your browser. Hibajee uses cookies to enhance your browsing experience and keep your session secure.
Cookies we use:
- Essential cookies: Login sessions and security tokens are essential — the site cannot function without them.
- Analytics Cookies: To understand which pages are visited and how often — all data is anonymised.
- Preference Cookies: To remember your language, theme, and other settings.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Hibajee does not use third-party tracking cookies or cross-site tracking. Your browsing history is never shared with other websites.
6Your Rights
Every member registered with Hibajee has full control over their personal data. Below is a breakdown of each of your rights and how to exercise them.
Right to Access
You can request to view all information Hibajee holds about you at any time. Submit a request through the Help Centre — it will be fulfilled within 30 days.
Right to rectification
You can correct any inaccurate or outdated information — either through your account settings or via the Help Centre.
Right to Erasure
You may request deletion of any data outside of legal obligations. Upon account closure, your data will be deleted within 30 days.
Right to Portability
You can download your data in JSON or CSV format. Requests will be fulfilled within 15 business days.
To exercise these rights At the Help Centre Contact us or send an email.
7Data Security Measures
Hibajee uses world-class technology and processes to protect your data. Our security team monitors operations 24 hours a day, 365 days a year.
- 256-bit SSL TLS 1.3: All website and app traffic is encrypted.
- Two-factor authentication (2FA): An additional layer of security at login.
- Secure servers: Firewall and DDoS protection at our data centres.
- Regular Security Audits: Regular audits conducted by independent third-party security experts.
- AI Fraud Detection: Unusual activity is detected automatically.
- Minimum Access Policy: Only authorized staff with specific responsibilities can access designated data.
In the event of a data breach: In the event of a security incident, all affected members will be notified via email and in-app notification within 72 hours.
8Children's Privacy Protection
Hibajee is strictly for users aged 18 and above. We do not knowingly collect data from or provide services to anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- Any account found to belong to a user under 18 will be immediately suspended.
- Any data relating to minors that reaches us is deleted immediately.
If a parent or guardian believes their child has created an account, please contact our Help Center — prompt action will be taken.
9Privacy Policy updates
Hibajee may update this Privacy Policy as needed. Members will be notified before any significant changes take effect.
- You will be notified at your registered email address at least 14 days before any changes take effect.
- Push notifications will be sent via the app.
- The date and a summary of any changes will be published on the website.
- Previous versions will be retained as an archive.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, you have the option to close your account.
10Contact Information
For any privacy-related questions, requests, or complaints, please reach out to us through the channels below:
Privacy Officer
privacy@hibajee-jit.com
Response within 48 hours
Live Support
24/7 Bangla Support
Avg. response: 2 minutes
FAQ
Have a privacy question?
No, never. This is Hibajee's most fundamental commitment. Your information is never sold, rented, or used for unrelated purposes. Only limited data is shared with trusted partners strictly as needed to deliver your services.
Yes, most data can be deleted unless legally required to be retained. Upon a request to close your account, personal data will be removed within 30 days. However, transaction history and KYC documents must be kept for 5–7 years for legal compliance.
No. Your gaming history, bet amounts, and patterns are entirely confidential. They are only analyzed internally for responsible gaming monitoring — anonymously and in aggregate.
Never. Your password is stored using SHA-256 hashing encryption. Even Hibajee staff cannot view your original password. If you forget it, you'll need to reset it — it cannot be recovered.