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Responsible Gaming Guide

At Hibajee Responsible Gaming — Keep the fun, avoid the harm

Gaming is entertainment — making sure it never becomes a burden is our responsibility. Explore Hibajee's complete safe gaming guide and protection tools.

Member Well-Being Comes First Set your own limits Benefits of Self-Exclusion 24/7 support
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HIBAJEE SAFE PLAY PLEDGE
Play for fun, not for income
Keep your budget within your means
Learning to handle losses is just as important as winning
Help is always here when you need it
Gaming is strictly prohibited for anyone under 18
Our philosophy

What does responsible gaming mean?

Many people think responsible gaming means playing less or having less fun. That's not the case at all. Responsible gaming means understanding your limits, keeping a clear head, and enjoying gaming as a form of entertainment.

Hibajee believes that every member is capable of making the right decisions when given the right information. We simply provide the tools and information — the rest is up to you.

Our Responsible Gaming This is Bangladesh's first fully native-language gaming protection program. Here, you set your own limits, take your own breaks, and seek help when needed — all in your language, on your terms.

Keep in mind: Gaming is for entertainment only. Your family, health, and livelihood will always matter more than any game.

Traits of a responsible gamer
You set a budget before you play
You decide how much you are willing to lose before you start playing — and you stick to it.
Manage your time
Take breaks during long sessions and stick to your daily time limits.
Play for enjoyment
You don't get angry when you lose or desperate to win — you simply enjoy the game.
Don't Chase Losses
Don't be tempted to chase losses by placing more bets to "recover" what you've lost.
You prioritise family and life
Gaming never takes priority over family, work, or your health.
Protection Tools

Hibajee's Responsible Gaming Tools

You're in full control. Activate any of the tools below at any time from your account settings.

Deposit limit
Set your own maximum deposit limit — daily, weekly, or monthly. Once a limit is in place, it cannot be exceeded. Lowering a limit takes effect instantly; increasing it requires a 7-day waiting period.
Bet Limit
Set a maximum stake per bet. Eliminate the risk of losing everything on a single wager. Once this limit is set, placing impulsive large bets is no longer possible.
Session time limit
Decide in advance how long you'll play each day. When your time is up, your session ends automatically. Late-night gaming and excessively long sessions are no longer possible.
Loss Limit
Your account is automatically locked once you reach a set loss amount. This limit protects you from major losses and helps prevent the urge to chase them with more bets.
Cooling-Off Period
Take a voluntary break of anywhere from 24 hours to 90 days. During a cooling-off period, depositing or betting is completely disabled. Use this time to clear your head and spend time with family.
Self-Exclusion
Completely close your account for anywhere between 6 months and 5 years. During this period, logging in, depositing, or gaming is entirely impossible. Even after the period ends, the account won't reopen without a reassessment.
How to Do It

Set your limits in 3 minutes

Hibajee's protection tools are incredibly easy to use. Just a few taps and you're covered.

1
Log In to Your Account
Click the profile icon in the top-right corner.
2
Go to "Safe Gaming" settings
Open the Responsible Gaming option from the Account menu.
3
Choose Your Tool
Deposit limit, bet limit, or cooling-off — choose whatever works for you.
4
Save by amount or time
Set a limit, tap "Confirm", and it takes effect instantly.
Learn More at the Help Centre
Safe Gaming Settings
Limit Type Duration Takes effect Change
Deposit limit Daily / Weekly / Monthly Instant Decrease — Immediate
Increase — 7 days
Bet Limit Per Bet Instant Decrease — Immediate
Increase — 7 days
Session Time Every Day From the next session At any time
Cooling-Off 24 Hours–90 Days Instant Not Before the Period Ends
Self-Exclusion 6 Months–5 Years Instant Not Before the Period Ends
Stay Alert

Recognize the Warning Signs

Problem gaming rarely appears overnight — it builds gradually. If you notice these signs, don't wait to take action.

1
Chasing Losses with Bigger Bets
You find yourself placing bigger and bigger bets each time to try to "win back" previous losses.
2
Spending beyond your budget
You are using money set aside for bills, food, or family expenses on gaming.
3
Inability to Stop
You keep playing "just a little more" and find yourself unable to stop as planned.
4
Hiding from family
You are hiding your gaming habits and spending from family or friends.
5
Emotional Distress
You feel irritable, anxious, or stressed when you're unable to play.
6
Neglecting work & relationships
You are prioritising gaming over work, studies, or relationships.
7
Gaming on Borrowed Money
You're borrowing or taking on debt to keep gaming.
8
Sleep Problems
Gaming is keeping you up at night, cutting into your sleep, or constantly occupying your thoughts.
9
Repeated failed attempts to stop
You've tried to stop on your own but couldn't — it's time to seek help.

If you notice 2–3 of the above signs: Don't panic. This isn't weakness. Hibajee's support team and responsible gaming tools are here for you. Log in today and activate cooling-off or self-exclusion.

Check for yourself

Is my gaming safe?

Answer these simple questions to get an honest picture of how healthy your gaming habits are. This is an awareness tool — not medical advice.

Score 1 point for every "Yes" answer. Add up your total and check your result below.

0
Completely Healthy — You are playing responsibly.
1–2
Warning — Consider setting some limits.
3+
Get help — Take a Cooling-Off or get Support.
Question 1/5 — Do you play without planning to?
Progress1/5
Our commitment

How does Hibajee support you?

We don't just provide tools — we actively work to protect every member.

🤖
AI Protection System
Our AI analyzes each member's playing patterns. If an unusual or high-risk pattern is detected, an automatic alert is sent.
📱
Reality Check Reminder
Automatic break reminders appear during long sessions. "You've been playing for 3 hours — time for a break?" — this message keeps you aware.
🚫
Age Verification
Strict age verification ensures that no minors can access our platform. For us, this is not just a legal requirement — it is an ethical responsibility.
💬
24/7 Support in Bangla
For any Responsible Gaming questions or concerns, our live chat support is available in Bangla around the clock.
📊
View Gaming History
Your full transaction and gaming history is always available to view. Check for yourself — see exactly how much time and money you've spent.
🤝
Protection for Families
If a family member is concerned that someone they know may have a gambling problem, they are welcome to reach out to us. We're here to help.
Get Help

Don't hesitate to ask for help

Acknowledging a problem is a sign of strength, not weakness. The Hibajee support team is right here for you.

Live chat support
Talk to us in Bangla, 24 hours a day, 7 days a week. Average response time: 2 minutes.
Email Support
Email us at support@hibajee-jit.com. You will receive a response within 24 hours.
Help centre
Detailed guides & FAQs — find answers to any question on your own.
Self-Exclusion Request
To lock your account immediately, contact support directly.
Frequently Asked Questions

Responsible Gaming FAQ

Yes, your balance remains fully secure during a cooling-off period. Only new deposits and gaming are paused. Once the cooling-off period ends, your balance automatically becomes accessible again.

Once your chosen self-exclusion period (6 months to 5 years) comes to an end, your account can be reactivated. However, it will not reopen automatically — you will need to submit a request directly, and our team will review the situation before proceeding.

A 7-day waiting period applies before any limit increase, so you can decide with a clear head rather than in the heat of the moment. Those 7 days are your safety buffer. Decreasing a limit always takes effect immediately, as it's a protective action.

A family member cannot directly close your account — this is to protect your privacy. However, they can reach out to our support team. We will assess the situation, take appropriate action, and follow up with you directly.

Yes, all of Hibajee's responsible gaming tools are completely free. Deposit limits, bet limits, cooling-off, self-exclusion — any member can use them at any time. There are no fees, and your account is not affected in any negative way.
Safe Gaming Is Our Commitment

Play responsibly, play enjoyably

The safety of every member at Hibajee is our highest priority. Register today and enjoy gaming with our responsible gaming tools.

✓ Free Protection Tools ✓ 24/7 Bangla support ✓ For adults aged 18+
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