Hibajee Terms & Conditions — Your Rights & Responsibilities

To open an account and access services on the hibajee platform, the following eligibility requirements must be met. These are established in accordance with applicable laws in Bangladesh and international gaming regulations.

• You must be 18 years of age or older to register.
• Each person may only register one account — creating multiple accounts with the same details is strictly prohibited.
• All information provided at registration must be truthful and accurate. Providing false details will result in account termination.
• Accounts must not be shared with or used by third parties. Members are solely responsible for the security of their own account.

Hibajee follows a KYC (Know Your Customer) process to verify the identity of all members. Documents must be submitted in the following cases:

• A copy of your National ID (NID) or passport is required before your first withdrawal.
• Additional documentation may be required for monthly withdrawals exceeding ৳1,00,000.
• Withdrawals will be suspended until verification is complete.

Hibajee supports deposits and withdrawals via Bangladesh's most popular mobile banking methods. All transactions are processed through encrypted channels.

• Withdrawals can only be made to the same account number used for the deposit.
• Transactions through third-party accounts are strictly prohibited — any violation will result in account termination.
• If a transaction is stuck for any reason, contact our Help Center — it will be resolved within 24 hours.
• If evidence of fraudulent transactions is found, the associated funds may be seized.

Hibajee offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which should be read carefully. The general bonus policy is outlined below.

A specified amount must be wagered before bonus funds can be withdrawn. This is known as the wagering requirement. Each bonus carries its own wagering requirement.

• Welcome Bonus: 20x wagering — you must bet 20 times the bonus amount.
• Weekly Cashback: Just 1x wagering — nearly instantly withdrawable.
• Free Spins Bonus: 30x Wagering — applicable on winnings.
• Reload Bonus: 15x wagering — applicable on the bonus amount.

• Claiming bonuses on multiple accounts from the same IP address.
• Attempting to fulfil wagering requirements after claiming a bonus by placing only low-risk bets.
• Claiming bonuses from restricted countries or regions.
• Bonus expiry.

All members must adhere to fair play principles while gaming on the Hibajee platform. Any form of fraudulent activity is strictly prohibited.

• Betting via bots or automated software is strictly prohibited.
• Attempting to meet bonus requirements by placing two opposing bets on the same match (arbitrage) is strictly prohibited.
• Accessing another member's account or attempting to hack it.
• Betting using match-fixing or insider information.
• Exploiting any technical glitch or error on the platform.

If any of the above activities are detected, Hibajee reserves the right to terminate the account and forfeit the associated balance. In serious cases, legal action may be taken.

Hibajee safeguards your personal information with the utmost care. Our 256-bit SSL encryption and multi-layer security system protect every transaction you make.

• Your personal information is never sold to third parties.
• Your information may only be shared for KYC verification and legal compliance purposes.
• Passwords are never stored in plain text — fully encrypted at all times.
• If a suspicious login is detected, the account is secured automatically.

For more details, visit our Privacy Policy View the page.

Hibajee believes gaming is purely entertainment. We want every member to play for fun — not to end up in hardship. That's why we've put several protective measures in place.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Cooling-Off: Take a voluntary break for anywhere between 24 hours and 90 days.
• Self-Exclusion: Lock your account for a set period of time.
• Reality Check: Automatic time reminders during extended sessions.

If you're experiencing a gaming problem, please reach out to our support centre. For more information, visit Responsible Gaming Page.

Hibajee reserves the right to suspend or permanently terminate any account without prior notice for any of the following reasons:

• Violation of any clause in the Terms & Conditions.
• Registering or submitting KYC with false information.
• Evidence of bonus system abuse or fraudulent activity.
• Suspicion of money laundering or any illegal activity.
• Evidence of opening an account while under 18 years of age.

Hibajee takes all member complaints seriously. If you experience any issue, please follow the process below:

• Step One: Raise a complaint via Live Chat. Most issues are resolved within 2 minutes.
• Step Two: Send a detailed complaint via email. Response within 24–48 hours.
• Step Three: Submit via the official complaint form. Resolution within a maximum of 7 business days.

For any betting-related disputes, hibajee's system logs shall be considered the final and definitive evidence.

Hibajee reserves the right to partially or fully amend these Terms & Conditions at any time. Members will be notified at least 14 days prior to any changes taking effect:

• A notification will be sent to your registered email address.
• Pop-up notifications will be sent via the app and website.
• The date and summary of any changes will be clearly communicated.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

If you have any questions or comments regarding these Terms & Conditions, please reach out to us through the following: