hibajee Help Center | Get Quick Answers and Support

What can we help you with?

Select the category below that best matches your issue.

Account-Related

Everything you need to know about registration, login, password changes, profile updates, and KYC verification — all in one place.

14 Guides

Deposits & Withdrawals

Rules, limits, and troubleshooting guides for deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

18 Guides

Bonuses & Promotions

Learn all about Welcome Bonuses, Free Spins, Cashback, Referral rewards, and VIP offers.

11 Guides

Games & Betting

Help and guidance for slots, Live Casino, Sports Betting, odds, and game rules.

22 Guides

App & Technology

Quick solutions for hibajee app download, installation, updates, and technical issues.

9 Guides

Security & Privacy

Information on account security, two-step verification, data privacy, and fraud prevention.

7 Guides

Account Guide

Getting Started with Your hibajee Account

Many users have questions about opening a hibajee account and logging in for the first time. Here's a step-by-step breakdown of everything you need to know.

Go to Registration Page

Click the "Register" button on the hibajee homepage and enter your mobile number, email address, and password.

Mobile OTP Verification

Verify your mobile number using the OTP sent to you. If you don't receive the code, wait 60 seconds and request a new one.

Complete Your Profile

Fill in your name, date of birth, and address. Upload your KYC documents for faster withdrawals.

Make Your First Deposit

Deposit as little as ৳100 via bKash or Nagad and claim your 100% Welcome Bonus.

Payment Support

Deposit & Withdrawal Troubleshooting

Most payment issues on hibajee stem from a few common causes. Below are the most frequently encountered problems and their solutions.

Tips for a Quick Resolution:

A successful deposit should reflect in your account instantly. If it doesn't, save your transaction ID and reach out to us via live chat.

bKash Deposit

In the bKash app, select "Payment" and send the amount to hibajee's merchant number. Make sure to save your reference number.

Cash Deposit

Make your payment through the Nagad app or via USSD. Once done, enter the transaction ID in the hibajee app.

Bank Transfer

Bank transfers are typically processed within 1–2 hours. Requests made outside business hours may take slightly longer.

Withdrawal Process

Withdrawal requests are typically processed within 3 minutes. Without KYC verification, processing may take a little longer.

Payment Methods & Timeframes

Method	Minimum	Maximum	Processing Time	Status
bKash	৳100	৳50,000	Instant	Active
Nagad	৳100	৳50,000	Instant	Active
Rocket	৳200	৳30,000	Instant	Active
Bank Transfer	৳500	৳2,00,000	1–3 Hours	Active
Visa/Mastercard	৳500	৳1,00,000	1–24 Hours	Maintenance

Bonuses & VIP

How Do Bonuses Work on hibajee?

Hibajee offers a variety of bonus promotions, each with its own specific terms and validity period. If you have any questions about a bonus, read on below.

Welcome Bonus

Get a 100% bonus on your first deposit (up to ৳10,000). A minimum deposit of ৳500 is required to qualify. Wagering requirement: 20x.

Weekly Cashback

Every Monday, you can claim cashback on your net losses from the previous week. Rates vary by VIP tier, from Silver to Diamond.

Referral Bonus

Refer a friend to Hibajee and earn ৳500 for every successful referral. Your friend gets a ৳200 welcome bonus too.

Eid & Festival Bonuses

Special bonus packages are offered during Eid ul-Fitr, Eid ul-Adha, and other festive occasions. Keep your notifications on so you never miss out.

More Details

Hibajee Help Centre — All Your Questions Answered in One Place

Whether you're new or experienced, every player on an online betting platform has questions at some point. Some users are visiting for the first time and Hibajeearen't sure where to start. Others are existing users who've suddenly run into a deposit issue, or are confused about the terms of a bonus. With all these situations in mind, Hibajee a comprehensive help centre has been built — where you can find solutions to any issue on your own, or speak directly with our team.

Account Registration & Verification

HibajeeOpening an account on hibajee is quick and straightforward, but there are a few important things many people tend to overlook. First, make sure you enter your real name and mobile number during registration. Providing false information will cause problems when you try to withdraw, as your details are cross-checked against your National ID during KYC verification.

Many users ask, "Why is KYC necessary?" — it's actually there to protect you. If someone tries to access your account without authorization and attempts a withdrawal, having KYC verification in place can stop that from happening. HibajeeCompleting KYC verification at increases your withdrawal limit and speeds up processing times.

What Should You Do If You Forget Your Password?

This is a very common issue. HibajeeOn the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP — use it to set a new password. For best security, make sure your password includes uppercase letters, numbers, and special characters.

General FAQs on Games & Betting

Many users, when visiting for the first time, HibajeeIf you're having trouble understanding odds while placing Sports Betting wagers at , odds simply represent your potential payout. For example, if Bangladesh's odds are 2.50, a ৳100 bet returns ৳250 if you win (including your original ৳100 stake).

If you experience connection issues in Live Casino, start by refreshing your browser. If that doesn't help, clear your cache and cookies, then try logging in again. Hibajee's servers are monitored around the clock, making outages extremely rare. In the unlikely event of an issue, our team resolves it within minutes.

Mobile App Troubleshooting

Hibajee If the app doesn't install after downloading, enable "Install from Unknown Sources" in your phone's settings. For Android users, this can be found under Settings > Security > Unknown Sources. iOS users can install directly from the App Store.

If the app is running slowly, close any background apps and make sure your phone has enough free storage space. Hibajee The app requires at least 1 GB of RAM and 500 MB of free storage.

Important Security Notice:

HibajeeNo representative of will ever ask for your password, OTP, or bank PIN. Anyone requesting this information is a fraudster. If you receive any such suspicious contact, report it to our help centre immediately.

General Questions

Most Frequently Asked Questions

Answers to the most common questions from hibajee users.

Start by noting your transaction ID from your payment app (bKash/Nagad). Deposits are usually instant, but may occasionally take 5–10 minutes due to bank or mobile operator delays. If the funds still haven't appeared after 15 minutes, contact us via Live Chat with your transaction ID — we typically resolve issues within 2–5 minutes.

No — each person is permitted only one hibajee account. Creating multiple accounts is a violation of hibajee's terms and may result in the permanent suspension of all accounts and forfeiture of any funds held within them. Please keep everything under a single account.

The minimum withdrawal at hibajee is ৳500, with a daily maximum of ৳2,00,000. For KYC-verified accounts, withdrawals are typically processed within 3–15 minutes. VIP members enjoy higher withdrawal limits and even faster processing.

Bonus funds cannot be withdrawn directly. Once a bonus is credited, you must meet a wagering requirement before any winnings can be withdrawn. For example, with a 20x wagering requirement, a ৳1,000 bonus means you need to place ৳20,000 in bets. Once the requirement is met, any winnings earned from the bonus become withdrawable. Full terms are provided with each bonus offer.

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Hibajee Help Center – Always by your side

What can we help you with?

Getting Started with Your hibajee Account